Simplifying debt collection

Conversion rate

85%

Launched in

2021

Saving

74%

Our collaboration

For Axactor, effective debt collection is all about people, building trust and finding good solutions that take care of both parties. Some of the most common problems they see in the industry are that consumers do not receive invoices on their preferred channel and that issuers do not make good or user-friendly payment methods available.

As a technology-driven credit management platform, Axactor was looking for an innovative and cost-effective way to simplify how consumers could pay and manage their debt. Using Nello Pay, Axactor became the first in the debt collection industry to offer their customers secure and cost-efficient account-to-account (A2A) payments using open banking technology. The solution is now integrated into their online platform and mobile app and can be embedded directly in their customers' invoices.

Using Nello Pay, consumers have the flexibility to either schedule a payment or to pay on a different date if that is more convenient. Focusing on customer needs and experience is a key factor in payment’s success. To achieve this, Axactor worked closely with Neonomics’ Design team to implement a streamlined user interface that out-performs all its other payment options in both cost and conversion. By delivering an easy payment method that is also efficient for end-users, it’s no wonder that Axactor has become one of the top 10 credit management providers in Europe.

How it works

The customer receives a notification that they have an invoice and a link to open the invoice. With just a few clicks, they can review the invoice and pay it online or directly from their phone.

Click the link

The customer receives a SMS or email with a link to pay their invoice.

Choose bank payment

The customer chooses ‘pay directly from your bank’ from the payment options.

Authorize and pay

The customer selects their bank, the account to use, and authorises the payment.

An effective payment solution users appreciate

Friction-free

The streamlined payment flow reduces manual entry and mistakes making it faster and easier for users to pay. Flexible payment options enable users to handle their invoices right away.

Faster resolution

Real-time payment statuses and near-instant settlement allow invoice payments to be resolve quickly.

Hear from the client

“Account-to-account payment is the future, with a lot of benefits, for both for us and our end-user. For Axactor, we get the data we need to be efficient, and reduced transaction times at a lower cost. For the debtor, the solution is intuitive, user-friendly and easy to use.”

Arnt André Dullum

COO of Axactor

Why A2A is a better
way to pay

Efficient

Streamline payment processes, lower transaction costs, reduce manual processes and increase liquidity and predictability for your customers.

Reduces risk

A2A payments retain key account information such as KID number, provide payment status tracking via webhook, and direct integration with the banks and their authentication systems reduce risk.

Learn more

Let’s talk!

Curious if your business could benefit from open banking?

Our collaboration

For Axactor, effective debt collection is all about people, building trust and finding good solutions that take care of both parties. Some of the most common problems they see in the industry today, are that consumers do not receive invoices on their preferred channel and that issuers often do not offer good or user-friendly payment methods.

As a technology-driven credit management platform, Axactor was looking for an innovative and cost-effective way to simplify how consumers could pay and manage their debt. Using Neonomics Payments, Axactor became the first in the debt collection industry to implement and offer secure and cost-efficient account-to-account payments for their customers and consumers. The solution is now integrated into their online and mobile platforms and can be embedded directly in their customers’ invoices.

Neonomics Payments not only offers consumers with the flexibility to pay straight away or to schedule a payment on a different date, but also a focus on the ease of the experience as a key factor in payment’s success. Working closely with Neonomics’ Design and Customer Success teams, Axactor was able to implement a streamlined user interface that out-performs all its other payment options in both cost and conversion. By delivering an easy payment method that is also efficient for end-users, it’s no wonder that Axactor has become one of the top 10 credit management providers in Europe.

How it works

The customer receives a notification and a link to open the invoice. With just a few clicks, they can either pay or schedule a payment online or directly from their phone.

Step one