Simplifying debt collection

For Axactor, effective debt collection is all about people, building trust and finding good solutions that take care of both parties. Some of the most common problems they see in the industry are that consumers do not receive invoices on their preferred channel and that issuers do not make good or user-friendly payment methods available.

As a technology-driven credit management platform, Axactor was looking for an innovative and cost-effective way to simplify how consumers could pay and manage their debt. Using Nello Pay, Axactor became the first in the debt collection industry to offer their customers secure and cost-efficient account-to-account (A2A) payments using open banking technology. The solution is now integrated into their online platform and mobile app and can be embedded directly in their customers' invoices.

Using Nello Pay, consumers have the flexibility to either schedule a payment or to pay on a different date if that is more convenient. Focusing on customer needs and experience is a key factor in payment’s success. To achieve this, Axactor worked closely with Neonomics’ Design team to implement a streamlined user interface that out-performs all its other payment options in both cost and conversion.  By delivering an easy payment method that is also efficient for end-users, it’s no wonder that Axactor has become one of the top 10 credit management providers in Europe.