Payments & Transactions

Profile & Accounts

Privacy & Security

Help CenterPayments & TransactionsPayments & TransactionsPayments & Transactions
Copy link

Money not received

Why haven’t I received my money yet?

Sometimes, when you transfer money to platforms like crypto brokers, the funds don’t show up instantly. It can take up to a few days, depending on how the receiving service processes payments — but don’t worry, your money is on its way.

If you're still facing issues, please contact our support — we're happy to help.

Was this helpful?

Thank you for your feedback — it will help us improving our experience. We really appreciate it.
Oops! Something went wrong while submitting the form.
We kindly ask you to try again later.
Thank you for your feedback — it will help us improving our experience. We really appreciate it.
Oops! Something went wrong while submitting the form.
We kindly ask you to try again later.

Relevant articles

See more
No items found.
Join our newsletter
Want to know what we're up to? Get our newsletter. No spam ever.
Thanks for signing up!
We'll keep you posted on the latest insights.
Oops! Something went wrong while submitting the form.
Smart Payments Solutions
Smart Data Solutions
Company
Resources
Contact
Read more
Neonomics AS is licensed as a Payment Institution (PI), Payment Initiation Service Provider (PISP) and Account Information Service Provider (AISP), issued by the Norwegian Financial Supervisory Authority (Finanstilsynet) passported across the EU.

The Smart Request Company Ltd (trading as Ordo and Nello) is a company registered in England and Wales (company number 11338545) whose registered office is 1 High Street, Thatcham RG19 3JG. Nello is authorised by the UK’s Financial Conduct Authority to provide Payment Initiation Services and Account Information Services under FRN: 836070.
Neonomics AS is licensed as a Payment Institution (PI), Payment Initiation Service Provider (PISP) and Account Information Service Provider (AISP), issued by the Norwegian Financial Supervisory Authority (Finanstilsynet) passported across the EU.