You have been deducted multiple times for the same transfer. What to do now? We know how this can be frustrating.

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Although Neonomics is the responsible for initiating the payment and enabling a secure connection to your personal bank account, it is the bank who is responsible for processing your payment. It means that, if something happened, it is the bank that needs to refund your money. So we kindly ask you to contact your bank — they should support you through this process.